We’re all about making sure our WaterLemon Lovers are in love with their pieces, consequently, if you’re not 100% satisfied with your purchase, please email our customer service department at hola@waterlemondesigns.com with your concerns.

Your request for return will be answered by our customer service team within 1-5 business days, and further instructions will be provided. Also, please allow 1-5 business days for us to process your return upon receipt.

 

• All returns must be made within 10 days from the delivery date and each item must be returned in their original condition and original WaterLemon Designs packaging. 

• We do not offer refunds. Once your return request is evaluated and approved, you will receive a store credit which can be easily redeemed at checkout in your next order.

• Earrings do not apply for our return policy due to sanitary guidelines.

• The client is responsible for all shipping costs.

Although we check all merchandise for defects and damage prior to shipment, it is the buyer’s responsibility to check the product upon arrival to make sure it is free of any defects. Damaged goods due to buyer’s negligence will not be accepted for store credit.

If you have additional questions you can reach us at hola@waterlemondesigns.com